We know you have questions. If you can’t find the answers below feel free to call us at 1-877-770-07891-877-770-0789 or send us a message here.

Service Animals

The ADA defines a service animal as any guide dog, signal dog, or other animal individually TRAINED to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. Guide dogs are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities in their day-to-day activities. Some examples include

-Alerting persons with hearing impairments to sounds.

-Pulling wheelchairs or carrying and picking up things for persons with mobility impairments.

-Assisting persons with mobility impairments with balance.

-Helping a person with a neurological or psychological disability by preventing or disrupting impulses or behaviors that may bring harm to themselves or those around them

A service animal is not a pet.

If your pet has not been TRAINED to perform a task that directly relates to your disability then they are not a service animal. If you are not legally defined as disabled they are not a service animal.

There is not federal agency that “Certifies or Registers” service animals. There are lengthy training programs that teach skills to both handlers and animals and at the end of the program they “Certify” that you and your animal have completed their training. Companies that state that they will Certify or Register your animal without any training are simply trying to take your money for a piece of paper that means nothing.
Yes, under the Americans with Disabilities Act (ADA) you may train your own service animal.
There is no application process. If you meet the requirements at the very top of this page then your animal is a service animal.
This is a term often confused by the general public. A therapy dog has NO legal rights. They may not accompany you everywhere like a service dog. Therapy dogs are goodwill ambassadors that visit hospitals, libraries, etc to make people feel better. They do not assist people with disabilities.
Not if your animal is a service dog. If you meet the requirements stated at the top of this page then you qualify to purchase service dog ID badges. If you purchase Emotional support tags we don’t require a prescription but airlines may require you present them with a note from your physician – check with the airline.
No, programs that state that they will certify your animal without any training are simply trying to take your money for a piece of paper that means nothing.
No – the Americans with Disabilities Act does not require certification or any type of identification to be protected under the ADA laws.
1 Are you disabled? The answer is yes if you are disabled according to the ADA. Businesses are not allowed to ask you what your disability is. 2. Is that a service animal? The answer is yes if the animal individually trained to provide assistance to an individual with a disability.
3 What does your animal do for you? If you choose you may respond with vague answer such as “He helps me with a medical condition”.
Yes, establishments that sell or prepare food must allow service animals in public areas even if state or local health codes prohibit animals on the premises.
Yes, and because of your disability they are not allowed to charge a deposit. However if a business such as a hotel normally charges guests for damage that they cause, a customer with a disability may also be charged for damage caused by himself or his service animal.
Changes in the ADA law which went into effect March 2011 no longer allow animals other than dogs to be service animals.
Yes, the ADA protects your rights to travel anywhere with your service animal. Anywhere requiring wheelchair access must accommodate you and your dog also.
Yes, companies may not refuse to allow your service animal to travel with you in these vehicles. They also may not charge any additional fees that are not charged to the general public.
No, we do not provide legal advice but we are happy to answer questions so that you may make an informed decision.
Yes, you need to contact the airline in advance and make them aware that your service dog will be accompanying you. Some airlines may require at check-in a service dog identifying gear such as a vest or ID and note from your doctor or mental health professional stating that your service animal is required for travel. Here are links to information about traveling with a service animal on individual airlines   American Airlines  Delta  JetBlue  United Airlines  US Airways  Virgin America
Yes, landlords and home owner associations are required by law to accommodate your service animal. They are also not allowed to charge a disabled person a pet deposit for a service animal.

Support Animals

An emotional support animal (ESA) is a US legal term for a pet which provides therapeutic benefit to its owner through companionship and affection. They require only as much training as an ordinary pet requires in order to live peacefully among humans without being a nuisance or a danger to others. In the U.S., two federal laws grant special rights to some owners of emotional support animals.

The Air Carrier Access Act establishes a procedure for modifying pet policies on aircraft to permit a person with a disability (including emotional) and a letter from a physician to travel with a prescribed emotional support animal so long as they have appropriate documentation and the animal is not a danger to others and does not interfere with others (through unwanted attention, barking, inappropriate toileting, etc.).

The Fair Housing Amendments Act of 1988 (42 USC 3601, et seq.) establishes a procedure for modifying “no pets” policies in most types of housing to permit a person with a disability to keep a pet for emotional support. The qualified applicant may either make a verbal request, or send a written request of reasonable accommodation to the landlord, in either case with a letter from a physician. If the landlord refuses the request for accommodation, a complaint can be filed with the Department of Housing and Urban Development or with the U.S. Department of Justice. In housing that allows pets but charges supplemental rent or deposits for them, these fees must be waived. The ESA’s owner can be charged for actual damage done by the animal, but they may not require the applicant to pay a fee or a security deposit in order to keep the animal.

Yes, you need to contact the airline in advance and make them aware that your Emotional Support Animal will be accompanying you. Some airlines may require at check-in ESA identifying gear such as a vest or ID and note from your doctor or mental health professional stating that your ESA is required for travel. Here are links to information about traveling with an ESA on individual airlines   American Airlines  Delta  JetBlue  United Airlines  US Airways  Virgin America
Yes, landlords and home owner associations are required by law to accommodate your ESA. They are also not allowed to charge a disabled person a pet deposit for an emotional support animal.
No, emotional support animals unlike service animals are not required by law to be able to accompany everywhere. If a business asks you remove your emotional support animal you are required to comply.

Product Questions

Yes, please call our customer service reps at 1-877-770-07891-877-770-0789 for availability and cost. We charge the prices quoted on FedEx.com. We will quote you a price for FedEx shipping, if you agree to that cost you will be charged that amount and the FedEx shipping charge IS NOT REFUNDABLE once shipped.
You can see production and delivery times here.
First class and priority packages ship by USPS. Overnight ships are delivered by FedEx. Please understand that once the tags ship we have no control over how long it takes USPS to actually deliver the package.
We understand, so you can call us at 1-877-770-07891-877-770-0789 to place your order over the phone with a customer service representative, print out an order form and mail it or fax it to us. You may also use PayPal to pay.
Yes, all credit card purchases are processed by Authorize.net, the largest payment gateway provider in the world. Service Dog Tags NEVER has access to your credit card information when you place an order online. All credit Card information stays secure only with Authorize.net. Also our business has been independently verified by Trust Guard for security and credibility and you can click on any of the Trust Guards badges we’ve earned to verify our current status.
Yes, simply call 1-877-770-07891-877-770-0789 to submit your order.
We’ve been making Service animal gear since 2005 and are the largest independent distributor of Service Animal ID Tags in the world. There are a lot of companies that have jumped on the service dog animal band wagon. If you don’t buy from us that’s fine but we caution you to do your own research. Many companies will purposefully water down requirements so you will think you qualify. You are the one held liable if you are caught breaking the law. We challenge you to find a company selling service dog gear longer.
Yes, we now offer Canadian and International shipping.
For more information call us at 1-877-770-07891-877-770-0789.

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